Keynotes

Keynotes

 

Virtual Keynote
Tuesday, December 14
10:00 - 11:00 a.m.

 
Larry Irving

Larry Irving
Technology Strategist

The Future of Technology

In a forward-looking presentation, Larry Irving shares insights on the future of technology and what’s coming down the pipeline. From wireless and cloud computing to applications and mobile services, he looks at how the most successful companies are using new technology and how small businesses should be using tools like social media. Sitting at the intersection of politics, policy, and technology, he also addresses the political and economic implications and opportunities of new innovations and technology and how potential regulations might alter the playing field. Technology is revolutionizing the business environment, and Irving shows organizations how to best put it to their advantage.

Thank you to our host and Alliance Partner:

Fonteva

Speaker Presented by:

Leading Authorities

Leading Authorities

 

 

 

In-Person Keynote
Wednesday, December 15
9:00 - 10:00 a.m.

 
Brian Solis

Brian Solis
Best-Selling Author, Digital Anthropologist, Futurist, and Global Innovation Evangelist at Salesforce

The Future of CX and Business Model Innovation: The Rise of ‘Generation-Novel’ and the Importance of Human-Centered Design

Customers were already embracing digital rituals in every facet of their lives, but modern disruption in world affairs and the economy has expedited the rate at which customers of all types and ages have become digital-first. With the evolution of consumer habits comes adapted behaviors, preferences, and expectations, as well as a resetting of values and a willingness to experiment with other brands, retailers, and services.

In this session, Brian will:

  • Introduce Generation-N and their behaviors and characteristics changing the game for CX, business models, and products and services.
  • Humanize the new customer to inspire innovative strategies in CX, sales, service, and marketing, and business models.
  • Learn how human-centered design will help you build resilience as markets continue to shift and evolve in new directions.

Thank you to our host and Alliance Partner:

Naylor

Speaker Presented by:

Leading Authorities

 

 

 

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